Find answers to common questions about our products, shipping, and services.
Orders & Shipping
How long does delivery take?
Standard production takes 4-8 weeks from order confirmation, plus shipping time. Express delivery is available for select pieces with a 2-4 week turnaround. Contact our team for specific timelines.
Do you offer free shipping?
Yes, all MuseFo pieces include complimentary white-glove delivery service. This includes professional packaging, shipping, and in-home placement of your piece.
Can I track my order?
Yes, you will receive tracking information once your order ships. Our team will keep you updated throughout the production process with milestone updates.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer.
Returns & Exchanges
What is your return policy?
We offer a 30-day satisfaction guarantee. Most items can be returned within 30 days of delivery. Custom and limited-edition pieces are final sale. See our Returns page for full details.
How do I initiate a return?
Contact our support team through the Contact page. We will provide a return authorization and instructions. Please have your order number ready.
What if my piece arrives damaged?
If your piece arrives damaged, please contact us within 48 hours of delivery with photos. We will arrange a replacement or repair at no cost to you.
Product Care
How do I care for my sculpture?
Care instructions vary by material. Generally, dust regularly with a soft cloth, avoid direct sunlight and extreme temperatures, and keep away from moisture. See our Care Guide for material-specific advice.
Can I display my piece outdoors?
Select pieces are suitable for outdoor display. Check the product specifications for outdoor suitability. Outdoor pieces require additional care and protective treatment.
Do you offer restoration services?
Yes, we offer professional restoration services for all MuseFo pieces. Contact our team for a consultation and assessment.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for large commissions. All payments are processed securely through Stripe.
Do you offer payment plans?
Yes, we offer flexible payment plans for pieces over $5,000. Contact our team to discuss options tailored to your needs.
Are prices in USD?
All prices are listed in USD. Your final charge will be in your local currency at the current exchange rate. Estimated prices in other currencies are shown for reference.